General frequently asked questions
On the product page, you’ll find information about the size worn by the model for almost every item. You can also use our size chart and, for T-shirts, hoodies, and long-sleeve shirts, our size recommendation tool.
Our regular-fit products fit true to size. Would you prefer a looser fit? Choose one size larger. Our oversized products have a roomier fit, so we recommend choosing your usual size—or one size smaller if you want a less oversized look.
Still unsure about the right size? Feel free to contact us by email or send us a private message on Instagram.
That varies by product. Many popular items are restocked, but products that are being discontinued or are part of a limited edition will not return.
See something you’d like to have? Don’t wait too long, because once it’s gone, it’s really gone.
Wash your clothes inside out at a maximum of 30°C. Use a mild detergent and avoid the tumble dryer.
To preserve the quality of the fabric and print for as long as possible, we recommend washing the clothes only when necessary.
No, we recommend not putting our products in the dryer. Preferably, let your clothes air-dry. This helps keep the fit, quality, and print or embroidery looking good for as long as possible.
No, that is usually not necessary. Our clothing is made from high-quality materials that hardly wrinkle. To preserve the quality of the print and fabric for as long as possible, we recommend not ironing the clothing.
If ironing is necessary after all, turn the garment inside out and avoid direct contact with the print or embroidery.
Add the desired products to your shopping cart and proceed to checkout. There, below the order summary, you can enter your discount code in the 'Discount code or gift card' field. Then click 'Apply'. If the code is valid, the discount will be applied immediately.
This depends on the terms of the discount code. Some discount codes are only valid on selected products or collections. Gift cards cannot be used to purchase other gift cards.
Frequently asked questions about an order
Please contact us as soon as possible by email or send us a private message on Instagram.
If your order has not yet been processed, we’ll be happy to update the address for you. If the order has already been shipped, additional costs or delays may occur.
First check whether the payment was completed successfully, and also check your spam or junk email folder. Did you pay but not receive an order confirmation?
Then contact us as soon as possible. Include your name and, if possible, proof of payment so that we can locate your order.
First check whether you have sufficient funds available and try the payment again. Does the problem persist? Then contact your bank or choose another payment method. If you still can’t resolve the issue, feel free to contact us.
You can cancel your order free of charge as long as it has not yet been processed. To do so, please contact us as soon as possible by email or send us a private message on Instagram. Always include your order number so that we can process your request quickly.
An order can be canceled as long as it has not yet been processed. Once your order has been packaged, provided with a shipping label, handed over to the carrier, or production of a personalized item has started, cancellation is no longer possible.
Frequently asked questions about our return policy
Click here to find the return policy.
Once we have received and inspected your return, we will process your refund as quickly as possible. This will take place within 14 days at the latest, using the same payment method used to place the order.
Would you like to exchange an item for a different size or another product? You only pay the return costs. We cover the shipping costs for sending the new item.
Did we accidentally send the wrong item or size? In that case, we will reimburse both the return costs and the shipping costs for the replacement shipment.
Yes, that is possible. Send us an email or a private message via Instagram. We will then convert your refund into a gift card as soon as possible.