General frequently asked questions

On the product pages, it is almost always indicated which size the model is wearing. Some products have a regular fit; we recommend going a size up if you prefer a looser fit! Our oversized products are a bit roomier, so take your own size or a size smaller.

It is also possible to use our size tool; this is available with our T-shirts and hoodies. We have also added size charts for the T-shirts and hoodies, which list the dimensions of the products. If you really can't figure it out, you can always send us an email or a private message on Instagram.

When a product is sold out, it is often restocked. However, if a product is discontinued, this does not happen and it is removed from the webshop after a certain period.

Additionally, we also have limited edition products. These will never return, so if you want something, you need to be on time to order!

If our products are not too warm, choose a maximum of 30 degrees. Try not to wash the products too often, because the rule is: the less, the better!
Please do not put our products in the dryer, this way you keep the products as nice as possible. We recommend letting the products dry naturally and avoiding the dryer as much as possible.
The products are made from materials that do not wrinkle easily, so there is no need to iron them. Do not iron the products if you want to fully enjoy your purchases!
Please contact us as soon as possible via an email or a private message on Instagram. If this does not happen in time, it can lead to costs and difficult situations.
Place the products you want to order in the shopping cart and type your discount code in the bar. When the discount code is entered, press the 'apply' button and the discount will be deducted from your order.
That depends on the discount code itself. The codes from the gift cards are only not valid on the gift vouchers from Attractedtoblack.

Frequently asked questions about our return policy

Click here to find the return policy.

It is also possible to use our size tool; this is available with our T-shirts and hoodies. We have also added size charts with the T-shirts and hoodies, which list the dimensions of the products. If you really can't figure it out, you can always send us an email or a private message on Instagram.

Within a maximum of 14 days after receiving your return shipment, we will complete the processing of your return and inform you of the further steps. This includes processing any refunds or exchanging products, depending on your choice and the return conditions.

If you want to exchange your product(s) for a different size or another product, you only pay the return costs. We will cover the shipping costs for the new shipment.

If we have sent the wrong size or product, we will pay both the return costs and the shipping costs for the correct product.

When you want to convert a refund into a gift card, you can send us a private message on Instagram or an email. We will then get started for you right away!

Frequently asked questions about an order

Please contact us as soon as possible via an email or a private message on Instagram. If this does not happen in time, it can lead to costs and difficult situations.

When an amount has been deducted from your account and you have not received an order confirmation, please contact us as soon as possible! First, check if the payment was successful.

Contact your bank! Can't resolve it with your bank? Contact us or try another payment method.
Send us a private message or an email as soon as possible, preferably within 10 minutes. After this period, we can no longer cancel the order, but we can still make changes as long as the product has not yet been shipped.