Frequently Asked Questions

General questions

Which size should I choose?

The product pages almost always indicate what size the model is wearing. Some products have a regular fit; We recommend one size larger if you like a looser fit! Our oversized products have a slightly larger fit, so take your own size or one size smaller.

It is also possible to use our sizing tool; this is available with our T-shirts and hoodies. We have also added size charts to the T-shirts and hoodies, which list the dimensions of the products. If you really can't figure it out, you can always send us an email or a private message on Instagram.

Will there be a restock of the sold out products?

When a product is sold out, it is often restocked. However, if a product is removed from the collection, this will not happen and it will be removed from the webshop after a certain time.

We also have limited edition products. These will never come back, so if you want something, you have to be there in time to order!

How should I wash my products?

Do not wash our products too warm, choose a maximum of 30 degrees. Try not to wash the products too often, because the rule is: the less, the better!

Can the products be tumble dried?

Please do not put our products in the dryer, to keep the products as beautiful as possible. We recommend letting the products dry naturally and avoiding the dryer as much as possible.

Do I have to iron my products

The products are made of materials that do not wrinkle easily, so there is no need to iron them. Do not iron the products if you want to fully enjoy your purchases!

I entered the wrong delivery address, what now?

Contact us as soon as possible via email or private message on Instagram. If this is not done in time, this can lead to costs and awkward situations.

How do I apply a discount code to my order?

Place the products you want to order in the shopping cart and type your discount code in the bar. When the discount code has been entered, press the 'apply' button and the discount will be deducted from your order.

Does my discount code work on all products?

That depends on the discount code itself. The codes of the gift cards are only not valid on the gift cards of Attractedtoblack.

Frequently asked questions about our return policy

What is your return policy?

Click here to find the return policy.

How soon can I expect my refund?

Within a maximum of 10 days after receiving your return, we will complete the processing of your return and inform you of the further steps.

This includes processing any refunds or exchanges of products, depending on your choice and the return policy.

Do I have to pay for my return shipping?

If you want to exchange your product(s) for a different size or a different product, you only pay the return costs. We will bear the shipping costs for the new shipment.

If we have sent the wrong size or product, we will pay both the return costs and the shipping costs for the correct product.

Can I convert a refund into a gift card?

If you want to convert a refund into a gift card, you can send us a private message on Instagram or an email. We will then get to work for you right away!

Payment FAQs

I entered the wrong address, what now?

Contact us as soon as possible via email or private message on Instagram. If this is not done in time, this can lead to costs and awkward situations.

What should I do if I have not received an order confirmation?

If an amount has been debited from your account and you have not received an order confirmation, please contact us as soon as possible! First check whether the payment was successful.

What if my payment fails?

Contact your bank! Can't figure it out with your bank? Please contact us or try another payment method.

How can I cancel my order?

Send us a private message or email as soon as possible, preferably within 10 minutes.

After this period we can no longer cancel the order, but we can still make changes as long as the product has not yet been shipped.

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