Frequently Asked Questions

General questions

Which size should I choose?

The product pages almost always state what size the model is wearing. The products fit regular fit, so we recommend one size larger if you like a looser fit! If you really can't figure it out, you can always send us an email or private message on Instagram.

Will there be a restock of the sold out products?

When a product is sold out, it is often restocked. When a product leaves the collection, this does not happen and the product is removed from the webshop after a certain time.

How should I wash my products?

Do not wash our products too hot, opt for a maximum of30 degrees.Try not to wash the products too often, because the rule says: The less the better!

Can the products be tumble dried?

Please do not put our products in the dryer, to keep the products as beautiful as possible. We recommend letting the products dry naturally and avoiding the dryer as much as possible.

Do I have to iron my products

The products are made of materials that do not wrinkle easily, so it is not necessary to iron the products. Do not iron the products if you want to fully enjoy your products!

I entered the wrong delivery address, what now?

Contact us as soon as possible via email or private message on Instagram. If this is not done in time, this can lead to costs and awkward situations.

How do I apply a discount code to my order?

Place the products you want to order in the shopping cart and type your discount code in the bar. When the discount code has been entered, press the 'apply' button and the discount will be deducted from your order.

Does my discount code work on all products?

That depends on the discount code itself. The codes of the gift cards are only not valid on the gift cards of Attractedtoblack.

Frequently asked questions about our return policy

What is your return policy?

Click here to find the return policy.

How soon can I expect my refund?

A maximum of 5 days after receipt of your return shipment. Usually this is within 2 days!

Do I have to pay for my return shipping?

If you want to exchange your product/products for a different size or a different product, you will have to pay the shipping costs for this return yourself. Have we sent the wrong size or products? Then we will of course pay the return costs!

Can I convert a refund into a gift card?

If you want to convert a refund into a gift card, you can send us a private message on Instagram or an email. We will then get to work for you right away!

Payment FAQs

I entered the wrong address, what now?

Contact us as soon as possible via email or private message on Instagram. If this is not done in time, this can lead to costs and awkward situations.

What should I do if I have not received an order confirmation?

If an amount has been debited from your account and you have not received an order confirmation, please contact us as soon as possible! First check whether the payment was successful.

What if my payment fails?

Contact your bank! Can't figure it out with your bank? Please contact us or try another payment method.

How can I cancel my order?

Send us a private message or an email as soon as possible! Once the product has been shipped, you can no longer cancel the order.

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