Report your return within 14 days of receiving your order and send your package back within this period. Always keep the shipping receipt with tracking until your return is fully processed.

Products that are made or personalized specifically for you cannot be returned, such as clothing with a custom name, text, logo, or other design. Additionally, sealed products that are not suitable for return for reasons of health protection or hygiene cannot be returned once the seal has been broken after delivery, such as underwear. Gift cards are also excluded from returns.

The costs for returning are the responsibility of the customer. The shipping and transport risk of the return shipment remains with you until we have received the package in good order. Therefore, we recommend that you always send your return with tracking.

Download the return form at the bottom of this page. Send your return via PostNL, DHL, or DPD. Include the completed return form in the package. If you don't have a printer, clearly write down your order number and contact details on a note and include it with the return shipment. This will help us process your return faster.

We will refund your return within 14 days after you report the return. We may wait to process the refund until we have received the return shipment or until you have provided proof that you have sent it. The refund will be made using the same payment method that was used for the order. In most cases, the amount will be back in your account within a few business days.

That is possible. Add all order numbers to the return form and include this along with your order details in the package. If you don't have a printer, clearly write down the order numbers and contact information on a note. Always pack fragile items securely to prevent damage during transport.

Yes, discounted items can be returned. The same return policy applies to sale items as to items that are not discounted. The only exceptions are products that are made or personalized specifically for you and other products for which the right of withdrawal is legally excluded.

Download here the return form, fill this out completely.

Yes, you can cancel your order free of charge as long as it has not yet been processed. Please contact us as soon as possible via email or Instagram and mention your order number.

Once an order has been processed, packed, provided with a shipping label, handed over to the carrier, or when the production of a personalized product has started, cancellation is no longer possible.

Personalized or custom-made products cannot be cancelled once production has started. The right of withdrawal does not apply to these products because they are made specifically according to your specifications.