Returns
Register your return within 14 days of receiving your order and return your package within this period. Always keep the shipping receipt with track and trace until your return has been fully processed.
Unwashed and unworn, with all tags attached, preferably in the original packaging. The item must be free from stains, damage, and odors such as smoke. If you have used it beyond what is necessary to try it on, we cannot accept it for return.
Products that are custom-made or personalized for you, such as clothing with your own name, text, logo, or other design, cannot be returned. Additionally, sealed products that are not suitable for return for reasons of health protection or hygiene cannot be returned if their seal has been broken after delivery, such as underwear. Gift cards are also excluded from returns.
Return costs are at the customer's expense. The shipping and transport risk of the return shipment remains with you until we have received the package in good order. We therefore recommend that you always send your return with track and trace.
Download the return form at the bottom of this page. Send your return via PostNL, DHL or DPD. Add the completed return form to the package. If you don't have a printer, clearly write your order number and contact details on a note and add it to the return shipment. This will allow us to process your return faster.
We will refund your return within 14 days of your return notification. We may delay the refund until we have received the returned goods or until you have provided proof that you have shipped them. The refund will be made using the same payment method used for the original order. In most cases, the amount will be back in your account within a few business days.
That is possible. Add all order numbers to the return form and include it, along with your order details, in the package. If you do not have a printer, please write the order numbers and contact details clearly on a note. Always package fragile items securely to prevent damage during transit.
Yes, discounted items can be returned. The same return policy applies to sale items as to items that are not discounted. The only exceptions are products specially made or personalised for you and other products for which the right of withdrawal is legally excluded.
Download the return form here, fill it out completely.
Cancel
Yes, you can cancel your order free of charge as long as it has not yet been processed. To do so, please contact us as soon as possible via email or Instagram and state your order number.
Once an order has been processed, packed, labelled, transferred to the carrier, or once the production of a personalised product has started, cancellation is no longer possible.
Personalized or custom-made products cannot be cancelled once production has started. The right of withdrawal does not apply to these products because they are made specifically according to your specifications.