Returns
Register your return within 14 days of receiving your order and send your package back within this period. Always keep the shipping receipt with tracking information until your return has been fully processed.
Unwashed and unworn, with all tags attached, preferably in the original packaging. The item must be free of stains, damage, and odors such as smoke. If you have used it beyond what is necessary for trying it on, we cannot accept the return.
Products made or personalized specifically for you cannot be returned, such as clothing with a custom name, text, logo, or other design. In addition, sealed products that are unsuitable for return for health protection or hygiene reasons cannot be returned if the seal has been broken after delivery, such as underwear. Gift cards are also excluded from returns.
Return shipping costs are the customer's responsibility. The shipping and transport risk of the return shipment remains with you until we have received the package in good condition. We therefore recommend always sending your return with tracking.
Download the return form at the bottom of this page. Send your return via PostNL, DHL, or DPD. Include the completed return form in the package. If you don't have a printer, clearly write your order number and contact details on a note and include it with the return shipment. This allows us to process your return more quickly.
We will refund your return within 14 days of your return notification. We may wait to issue the refund until we have received the returned item or until you have provided proof that you have sent it. The refund will be made using the same payment method used to pay for the order. In most cases, the amount will be back in your account within a few business days.
That’s fine. Add all order numbers to the return form and put it in the package together with your order details. If you don’t have a printer, write the order numbers and contact details clearly on a note. Always package fragile items securely to prevent damage during transit.
Yes, discounted items can be returned as usual. Sale items are subject to the same return policy as items that have not been discounted. The only exceptions are products made or personalized specifically for you and other products for which the right of withdrawal is legally excluded.
Download the return form here, and complete it in full.
Cancel
Yes, you can cancel your order free of charge as long as it has not yet been processed. To do so, please contact us as soon as possible by email or Instagram and include your order number.
Once an order has been processed, packed, labeled for shipping, handed over to the carrier, or production of a personalized product has begun, it can no longer be canceled.
Personalized or custom-made products cannot be canceled once production has started. These products are not subject to the right of withdrawal because they are made specifically according to your specifications.